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Consequently, the complaint was closed as ‘unresolved.’ Later, the casino stated that the player’s account had been blocked due to flagged activity and requested KYC documents, which were not submitted. The player had been given opportunities to respond, but due to a lack of communication, the complaint was ultimately closed. To understand how helpful, professional, and prompt the customer support representatives are, we contact them directly as a part of our casino review methodology. Customer support is crucial to us because it can be very useful in resolving problems with player’s account, registration at OnLuck Casino, withdrawals, and other potential areas of concern. Based on the test we have conducted, we have rated the customer support of OnLuck Casino as good.
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